Frequently Asked Questions
How quickly can our school get started?
Your school's account is provisioned automatically as soon as your order is placed (free trial) or payment is confirmed (PayHere/bank transfer) — usually within minutes.
Is there a limit on students or teachers?
No. The plan is a flat per-school fee — add as many grades, classes, teachers, and students as your school actually has, with no extra charge.
How do parents and students log in?
Using the same school code as staff, plus their own email/username and password. They only ever see published, read-only results for their own child or themselves.
Can we import our existing student and class data?
Yes — bulk Excel import is supported for classes, subjects, and students, so you don't have to re-type everything by hand.
What payment methods do you support?
Card payment via PayHere (instant activation), direct bank transfer (verified and activated by our team, usually same business day), or a no-payment free trial.
Is our school's data isolated from other schools?
Yes. Every school gets its own dedicated, isolated database — data is never shared or mixed between institutions.
Can we cancel or change our billing cycle later?
Yes — contact our support team and we'll help you switch between monthly and yearly billing or adjust your subscription.